Process map


This is a visual representation of the sequence and flow of the activities required to deliver a service or output to the customer.

Consider using with

Tool name Description
Process efficiency Calculate efficiency
Seven wastes Eliminate waste
SIPOC Scope process *
Value stream map Value map
Work in progress Identify bottlenecks

Comments (1)

Average rating 5.00

Sandra Dickinson - 17/10/2008 14:12:41 5 out of 5
In my view by far the most powerful tool in the improvement tool box. I use the process map in every rapid improvement workshop across the bank and it never fails to bring out surprises for the team regarding how the process really works (rather than how
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