Voice of customer


Use Voice of Customer to investigate client needs and gather their perceptions of your service using both reactive and proactive sources of information.

Consider using with

Tool name Description
Critical to success tree Identify needs
Customer perception Customer perspective *
Kano model Classify expectations
SIPOC Scope process *
Value stream map Value map

Comments (0)

Average rating 0.00

Be the first to comment on this tool!
Write a comment       Read all comments
Home  |   Tool search  |   Tool wizard  |   Clients  |   About us  |  
© 2009 Processfix Limited
Aspen House, Mentone Avenue, Milton Keynes, MK9 2EA Company No: 5539302