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Irish Department of Social & Family Affairs

The Irish Department of Social & Family Affairs is responsible for processing welfare payments including child benefit, jobseekers allowance and pensions in excess of €15.6 billion per year. With services delivered across 58 Social Welfare Local Offices, 69 Branch Offices and other centralised functions the department is continually looking for ways to improve the performance of their organisation.

Processfix supported the Department throughout their service improvement programme. Beginning with the engagement of the senior leadership team, Processfix identified clear opportunities for improvement and facilitated the team in its realisation. The application of Processfix resulted in reduced processing times, optimised resourcing, improved productivity and ultimately a better service to the end customer.

 
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