Tesco
Tesco is one of the world’s largest retailers with profits exceeding £2 billion worldwide and over 30% control of the UK grocery market. Originally specialising in food, it has recently diversified into clothes, electronics, financial services, internet service, telecoms and health insurance.
Tesco's core purpose is to create value for its customers, with success dependent on its people, both customers and staff. At the simplest level if customers like what is offered, they are more likely to come back and shop again.
With this in mind Processfix upskilled senior managers with the practical skills of process improvement through a series of bespoke Rapid Improvement Workshops. Using the fixit® simulation the managers experienced a poorly performing service and quickly improved the service experience for their customers. The learning and benefits are now visible for all to see across Tesco's operation.
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