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Telford and Wrekin Council

With a population of over 164,000 people expected to rise to over 200,000 people by 2026, Telford & Wrekin is a 4 star authority recognised as one of the best performing councils in the UK, whose strive for operational excellence means that they are continually on the look out for new ways to improve.

Since its creation in 1998 the council have always believed in the talent of its employees to identify and drive improvement. Until recently their challenge has been to harness this collective energy in a way that ensures improvements are delivered.

The Council asked Processfix to create a framework for rapid and sustainable improvement including the internalisation of the skills and the ability to facilitate their own Rapid Improvement Workshops. Now fully trained and with ongoing Processfix support the council is delivering tangible performance improvement, resulting in better services for the increasing population.

 
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