Liberata
Liberata plc is one of the UK’s leading Business Process Outsource providers to both the public and private sector, delivering a wide spectrum of services to its clients. As such, Liberata fully understand the need for efficient and effective processes. These are the cornerstone of their business success.
Liberata employed Processfix to improve the Pension processes recently inherited from a major client. Processfix conducted a rapid improvement event involving all key processing teams.
A number of Quick wins were identified and immediately implemented whilst Processfix facilitated the definition of process metrics. With the data collection systems implemented the team now have the end-to-end process visibility to optimise process performance.
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