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Royal and SunAlliance

Royal & SunAlliance write business in over 130 countries providing general insurance products to over 20 million customers. Started in 1710 as The Sun, they are the oldest insurance company still trading.

For Royal & SunAlliance, the challenge involved generating immediate return from their improvement activity whilst bringing the whole Broker Division up to a common level of process improvement capability.

Processfix’s innovative approach ensured that training was delivered over a shorter timeframe than more traditional approaches. Through a customised fixit® simulation and careful selection of tools, Processfix provided Royal & SunAlliance with a quick and easy way to bring their teams up to a common level of business improvement capability.

Processfix events are now used across the Broker division to improve performance. Highlights include significant removal of waste from Insurance ‘schemes’ resulting in direct improvement to bottom line and streamlined process flow in HR.

 
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